Please read this Privacy Policy. It relates to how Margaret Hall Ltd (”us”/“we”/“our”) hold and process an individual’s personal information (data) and individuals’ rights in relation to that data.

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We are a limited company. Our company registration number is 4626352 and our registered office is at Scar Bank, Millers Rd, Warwick, CV34 5DB.

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Queries regarding this policy may be directed toward the Compliance Manager by email to sales@margarethall.com or in writing to our registered office address above.

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Our website is margaretscountrykitchen.com (“website”).

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We are a “data controller”. This means that we are responsible for deciding how we hold and use data about individuals. We are required under data protection legislation to notify you of the information contained in this privacy notice. We have a duty to keep your data secure and maintain your confidentiality and we will do so.

The data that we process
The data we process depends upon our relationship with you, why we obtained the data, and for what purpose.

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1. Our Customers

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We obtain and hold data about our customers. This data includes the names of individuals and their contact details (such as email addresses and direct and mobile telephone numbers), and postal addresses.

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We do not consider that all of the information we hold is personal data under the provisions of the General Data Protection Regulation, but to the extent that the data does comprise personal data, we obtain this data for the purpose of carrying out work for our customers and processing customers’ orders.

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This data is processed by us as it is necessary for us to do so to perform our contract with the customer or in anticipation that we will enter into a contract. We may then continue to hold the data where we consider that is necessary for us to do so both in the legitimate interests of our business but also in the legitimate interests of our customers as the information we hold assists with future business relationships with our customers.

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2. Visitors to our website

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When you visit or use our website, we process information by way of the use of analytics to collect information about you by way of cookies. For more information about the cookies we use and how long the data taken will be retained for by us please see our Cookie Policy.

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We believe it is necessary for these cookies to use your data on the lawful basis that it is in the legitimate interests of our business for the purpose that we need to use these cookies to monitor use of our website, track the use of our website, to keep our website updated and relevant, to develop our business, to inform our marketing strategy and to improve and develop website performance. It is also necessary for us to use these cookies to enhance and assist a visitor’s experience when using our website.

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We will only use the cookies for these purposes.

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3. Marketing

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We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. Accordingly, we have established the following personal data control mechanisms:

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3.1 Promotional offers from us

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We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which offers may be relevant for you (we call this marketing).

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You will receive marketing communications from us if you have requested information from us or purchased from us and you have not opted out of receiving that marketing.

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3.2 Third-party marketing

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We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

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3.3 Opting out

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You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

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4. Data sharing

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In order to fulfil the contracts that we have with suppliers and customers we may share personal data with external third party services providers, such as:

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• IT & system administration service providers

• Professional service providers of consultancy, legal, insurance and accounting services

• Marketing services providers

 

We may also share data with our legal advisers and accountants where we deem it necessary to do so.

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Individuals’ data will not otherwise be shared with any other third party without their consent.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by using specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

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Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

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5. Automated processing

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We do not deal with the automated processing of data.

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6. Individuals’ rights

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These rights apply to individuals.

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• We are obliged to ensure that the data we hold about you is correct. You have the right to ask for the data to be rectified if it is not and we will then take appropriate action to do so.

• You have the right to seek to restrict the processing of your data in some circumstances.

• Where we rely on legitimate interests as the basis for processing, you may ask for the data to be erased and if there is no overriding legitimate interest for us to continue the processing then we will do so.

• You can also object to the processing of your data where we rely on legitimate interests as the basis for processing.

• You have the right to seek confirmation of the fact that we are processing your data, to ask what that data comprises, and also to ask for copies of your data.

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7. How to exercise your rights

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If you would like to exercise any of the rights above, please email info@margarethall.com or write to us at the registered address given at the top of this Notice. We will then consider your request and action the same as necessary although in some circumstances we may have a legitimate reason for not being able to action your request. If this should be the case then we will notify you of the reason why.

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8. If you have cause for complaint

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If you have any cause for complaint, or do not believe that we are processing data fairly or in line with our obligations as a data controller, then we would ask that you contact us in the first instance with your concerns although you are not obliged to do so and you may contact the Information Commissioner’s Office whose details can be found at www.ico.org.uk.